1. Android Central Question's Avatar
    All apps are showing problems related to using sound. Here are some of the symptoms:

    Calls: (cellular calls or calling apps such as WhatsApp): call initiates and the dialed number receives the call, but my phone will be frozen "dialing". Cannot hear or speak to other end of the call. Texting works just fine (but I receive no sound or vibration on text notifications).
    Google Assistant: works fine if I type in the search bar, but if I try to use "Hey Google", I'm given the message "Something went wrong."
    Youtube: App is able to open and browse, but videos show "Playback error" message if I attempt to play them.
    Chrome: browsing and searching works fine, but imbedded or streaming videos or will simply freeze and fail to load.
    Audio apps (Spotify, etc.): appear to play but without sound.
    Some apps will still vibrate when giving notifications.

    Phone is Moto G4 Plus running Android 7.0.
    11-09-2020 10:50 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does this still happen in Safe Mode? https://support.motorola.com/in/en/solution/ms110838. You'll only be able to test preinstalled apps.

    Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/as...community.html
    11-09-2020 11:24 PM
  3. Dan587's Avatar
    Yes, the problem persists in Safe Mode.
    11-11-2020 09:15 AM
  4. mustang7757's Avatar
    Yes, the problem persists in Safe Mode.
    Hi, welcome to AC!
    If still happening in safe mode , recommend factory reset.
    B. Diddy likes this.
    11-11-2020 09:28 AM
  5. B. Diddy's Avatar
    I agree with the factory reset suggestion.
    11-11-2020 10:00 AM
  6. Dan587's Avatar
    Well, thanks all for the recommendations. Unfortunately factory reset did not fix the problem. Maybe a sign this phone needs to be retired?
    mustang7757 likes this.
    11-12-2020 10:15 AM
  7. mustang7757's Avatar
    Well, thanks all for the recommendations. Unfortunately factory reset did not fix the problem. Maybe a sign this phone needs to be retired?
    Yeah , I agree there !
    11-12-2020 11:37 AM
  8. B. Diddy's Avatar
    You could look into reinstalling the firmware, but it's probably not worth the trouble. https://www.hardreset.info/devices/m...irmware-flash/
    11-12-2020 12:10 PM

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