1. Android Central Question's Avatar
    so like i probably droped it or something but idk so my phone is the Samsung galaxy 7 j prime and the bottom of the screen is black and some of the apps are not responding to me tapping on them and i dong know what to do
    11-18-2020 05:58 PM
  2. belodion's Avatar
    If a phone is dropped, the falling-through-the-air part is okay - the phone is still in perfect condition - but after impact, it is unlikely to be. Damage such as that that you describe is typical, requiring repair, or, if cheaper, a replacement phone.
    11-18-2020 06:46 PM
  3. B. Diddy's Avatar
    Welcome to Android Central! It sounds like the screen was damaged. Does it persist after a reboot, or in Safe Mode? https://www.t-mobile.com/support/dev...alaxy-j7-prime. If so, then you'll have to bring it to a repair shop.

    Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/as...community.html
    11-18-2020 07:52 PM

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