[Android Central Question]

I'm trying to clear the cache. I keep getting captiveportallogin keeps stopping message.

[B. Diddy]

Welcome to Android Central! Which phone? You're going to Settings>Apps, then tapping Menu>Show System?

Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/as...community.html

[Shaun Henderson]

I'm going to Settings;Apps; Show System and can't find and there is no captiveportallogin. When I search from the Apps and Notifications screen an icon shows up but I can't select it. The phone is a Wiko U520 AS. I'm trying to clear the cache. I keep getting captiveportallogin keeps stopping, when trying to login to Wi-Fi.

[mustang7757]

Hi, welcome to AC!
[I Merged you to your original question]

[Shaun Henderson]

Thanks, any ideas?

[mustang7757]

Thanks, any ideas?

Your welcome!

This happens when trying log in like hotels ?

[Shaun Henderson]

Yes, the login screen to this Wi-fi showed up initially but hasn't recently. I was having to shut off mobile data, then login. Now that's not working so I was trying to clear the cache. I did reset the app preferences for Wi-Fi Mobile and Bluetooth. I don't know if that would have caused me to be unable to find the app itself in system apps.

[mustang7757]

Yes, the login screen to this Wi-fi showed up initially but hasn't recently. I was having to shut off mobile data, then login. Now that's not working so I was trying to clear the cache. I did reset the app preferences for Wi-Fi Mobile and Bluetooth. I don't know if that would have caused me to be unable to find the app itself in system apps.

Can you find in apps under system app to clear its data and force stop it ...captiveportallogin?

[Shaun Henderson]

No, it's not listed in system apps. The app doesn't show up in the list itself or when I use the search function while viewing the system apps. It does however show up when I back up to the Apps & notifications screen and search for it but it won't let me select it to see details.

[Shaun Henderson]

I'm not certain the problem isn't with the wifi itself, I'm able to login to other open wifi but I'd like to figure out how to clear the cache.

[mustang7757]

I'm not certain the problem isn't with the wifi itself, I'm able to login to other open wifi but I'd like to figure out how to clear the cache.

Can you find wifi in system apps? Clear its data and force stop it .

[B. Diddy]

Can you show us a screenshot of the Settings>Apps, list (after tapping Menu>Show System), in the area where CaptivePortalLogin should otherwise be seen? http://forums.androidcentral.com/gen...d-central.html

Also, see if you can log into the wi-fi network in Safe Mode: https://www.hardreset.info/devices/w...e-2/safe-mode/

[mustang7757]

Can you show us a screenshot of the Settings>Apps, list (after tapping Menu>Show System), in the area where CaptivePortalLogin should otherwise be seen? http://forums.androidcentral.com/gen...d-central.html

Also, see if you can log into the wi-fi network in Safe Mode: https://www.hardreset.info/devices/w...e-2/safe-mode/

Isn't that what you usual see in hotels , it will redirect on web browser to sign in through there?

[B. Diddy]

Yes, and I thought all Android devices had this as a system app. That's why I'd like to see a screenshot of the Settings>Apps list.

[Shaun Henderson]

https://photos.app.goo.gl/gXg8vfHonaTgU27q9
This should be the screenshot. I'll try safe mode.

[Shaun Henderson]

Same behavior and message in safe mode...

[Shaun Henderson]

https://photos.app.goo.gl/cftyP9oYrEmSSA7W9 this is a screenshot of the box I get when trying to connect.

[B. Diddy]

Did it work before on wi-fi networks that required a captive portal login, but suddenly stopped working recently? Or has it never worked?

[mustang7757]

https://photos.app.goo.gl/cftyP9oYrEmSSA7W9 this is a screenshot of the box I get when trying to connect.

If you click app info when the box comes up , should be able go to storage clear its data and force stop.

[Shaun Henderson]

No the box just disappears.

[mustang7757]

No the box just disappears.

Try a different browser like fire fox see what happens

[Shaun Henderson]

I downloaded firefox. how do I set it as my preference.

[mustang7757]

I downloaded firefox. how do I set it as my preference.

Go to settings >apps>should be 3 dots upper right corner tap.then default apps choose Firefox

[Shaun Henderson]

Same thing, either I get that same box or the captive portal screen doesn't appear at all.

[mustang7757]

I'll try to look up some information on this issue tomorrow, unless someone comes up with something and let you know.