1. Android Central Question's Avatar
    I used the factory reset on my sisters phone and wanted to login using my google account, problem is once I had put all my information in It said "Unable to sign in to device due to a unknown error, please wait 24 hours" If you could help me I WOULD APPRECIATE ITTT
    06-28-2021 12:02 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which phone? How did you do the factory reset? If you didn't do a proper factory reset from the Settings>Backup & Reset menu (which would remove your sister's Google account from the phone), but instead did it through the Recovery Menu, that would activate Factory Reset Protection. It's probably expecting your sister's Google account and password. Ask her to help you log in with her account, then properly remove her account before doing a factory reset.

    Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/as...community.html
    J Dubbs likes this.
    06-28-2021 12:20 AM
  3. mustang7757's Avatar
    Your sister phone is tied to her account , you should ask her .
    J Dubbs likes this.
    06-28-2021 12:36 AM
  4. dollwies's Avatar
    Thanks for getting back to me. The phone I have is a ZTE, I did the factory reset by pressing down the power button and holding the volume up button at the same time, then once the logo shows up I let go of the power button and continue holding the volume up button~ then i'm on the screen where I'm able to factory reset. Uhh, I don't know the password or email to her account at all, pretty sure she forgot it.
    06-28-2021 04:17 AM
  5. mustang7757's Avatar
    Thanks for getting back to me. The phone I have is a ZTE, I did the factory reset by pressing down the power button and holding the volume up button at the same time, then once the logo shows up I let go of the power button and continue holding the volume up button~ then i'm on the screen where I'm able to factory reset. Uhh, I don't know the password or email to her account at all, pretty sure she forgot it.
    Hi, welcome to AC!
    Thats the reason phones have FRP (factory reset protection) if you dont know or she forgot the email and password you cant get into the phone.
    06-28-2021 11:30 AM
  6. dollwies's Avatar
    yeah I figured, that sucks but I understand!!! Thanks for the help!
    mustang7757 likes this.
    06-28-2021 11:59 AM
  7. mustang7757's Avatar
    yeah I figured, that sucks but I understand!!! Thanks for the help!
    No problem, maybe try contact ZTE or Google see if you could provide proof of purchase they can futher assist.
    06-28-2021 12:10 PM
  8. dollwies's Avatar
    you don't think I can bypass it?
    06-28-2021 12:15 PM
  9. mustang7757's Avatar
    you don't think I can bypass it?
    We dont allow that discussion here
    dollwies likes this.
    06-28-2021 12:16 PM
  10. dollwies's Avatar
    oh my bad lol thanks again thoo
    mustang7757 likes this.
    06-28-2021 12:26 PM
  11. mustang7757's Avatar
    No problem , im going close this thread out as we cant go any further.
    B. Diddy likes this.
    06-28-2021 12:43 PM

Similar Threads

  1. Root LG K51 to use any SIM card?
    By Quast3 in forum Ask a Question
    Replies: 13
    Last Post: 06-28-2021, 08:22 PM
  2. prevent new icon to create new home screen
    By gabocurra in forum General Help and How To
    Replies: 4
    Last Post: 06-27-2021, 10:40 PM
  3. Any way to make visited links a different color?
    By Android Central Question in forum Ask a Question
    Replies: 2
    Last Post: 06-27-2021, 09:00 PM
  4. Why are there two Facebook icons in my auto sync under the settings?
    By Android Central Question in forum Ask a Question
    Replies: 2
    Last Post: 06-27-2021, 05:52 PM
  5. Why are some of my apps not able to access the internet?
    By Android Central Question in forum Ask a Question
    Replies: 3
    Last Post: 06-27-2021, 02:11 PM
LINK TO POST COPIED TO CLIPBOARD