07-09-2021 10:39 PM
27 12
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  1. Android Central Question's Avatar
    I'm currently on Huawei, EMUI version 10.0.0 if that matters.
    My problem is, that a few weeks ago I was looking for a specific picture in my gallery and it wasn't there, I looked through my entire phone and couldn't find it anywhere - a day later, it had reappeared. Now I'm dealing with a lot of pictures from different folders, they were suddenly gone, I couldn't even find them in files. Then my service provider turned my wifi back on, and they were immediately back. A day later, gone again.
    07-08-2021 06:54 PM
  2. mustang7757's Avatar
    Do you have any app cleaners or similar apps install or your gallery/file manager cleans clutter up at certain times ?

    I'll leave a Link to register so you can communicate here as a guest account you can only post questions but can't reply

    https://forums.androidcentral.com/sh...d.php?t=409154
    07-08-2021 07:29 PM
  3. B. Diddy's Avatar
    Welcome to Android Central! Were these photos backed up to a cloud storage service like Google Photos? Were you saving them to an SD card?
    07-08-2021 07:36 PM
  4. user559's Avatar
    I believe the option to automatically clean up clutter is disabled on my phone's cleaner, but I think I've clicked on 'clean up junk files' before, not knowing what it'd do exactly. This has never lead to any photos disappearing before, though.
    07-09-2021 12:40 PM
  5. user559's Avatar
    I think they were backed up to Google photos, but I'm not 100% certain. I wasn't saving them to an SD card.
    07-09-2021 12:40 PM
  6. mustang7757's Avatar
    I believe the option to automatically clean up clutter is disabled on my phone's cleaner, but I think I've clicked on 'clean up junk files' before, not knowing what it'd do exactly. This has never lead to any photos disappearing before, though.
    Hi, welcome to AC!
    From the sound of it thats what it seems like
    07-09-2021 12:41 PM
  7. mustang7757's Avatar
    07-09-2021 12:42 PM
  8. user559's Avatar
    I just checked, there's absolutely nothing there
    07-09-2021 12:47 PM
  9. mustang7757's Avatar
    I just checked, there's absolutely nothing there
    You check if your gallery app needs a update ? If u have them backed up to Google photos keep a eye if they start disappearing there also
    07-09-2021 12:52 PM
  10. user559's Avatar
    There's no updates available for the gallery, and the problem is the pictures disappeared from Google photos at the same time they did from the gallery
    07-09-2021 01:01 PM
  11. mustang7757's Avatar
    There's no updates available for the gallery, and the problem is the pictures disappeared from Google photos at the same time they did from the gallery
    So then problem is if it gets erased from Google photos it will erase from gallery , so that leads to concentrate on Google photos , i would do couple pictures and see what happens as test and make sure you have clean clutter off in Google photos like you mentioned
    07-09-2021 01:04 PM
  12. B. Diddy's Avatar
    First, go to photos.google.com on your computer browser to see if the photos are actually backed up in the Google Photos cloud.

    Then use a file manager app to look directly in the /DCIM/Camera directory. Do you see the photo files there? (This is assuming you're talking about photos you took with the phone's Camera app, and not photos you downloaded from elsewhere.)
    07-09-2021 01:05 PM
  13. mustang7757's Avatar
    Maybe turn off Google photos for now and watch gallery
    07-09-2021 01:05 PM
  14. user559's Avatar
    I'm talking about some screenshots and downloaded pictures. I can't find them in Google photos nor in any folder in the file manager app
    07-09-2021 01:52 PM
  15. B. Diddy's Avatar
    Screenshots are usually in the /Pictures/Screenshots directory, and downloaded pictures are usually in /Downloads (although this can also depend on the app you used to download the pictures).
    07-09-2021 01:59 PM
  16. mustang7757's Avatar
    I'm talking about some screenshots and downloaded pictures. I can't find them in Google photos nor in any folder in the file manager app
    That in Google photos tap.search then scroll down to screenshot
    07-09-2021 02:03 PM
  17. user559's Avatar
    I did look there, still missing. It's like they were erased from my phone which makes no sense
    07-09-2021 02:03 PM
  18. B. Diddy's Avatar
    Do you have any "smart phone cleaner" or "storage cleaner" apps installed? Or does the phone have that feature built-in? That kind of thing can sometimes automatically clear out the Download folder and other folders on a regular basis.
    07-09-2021 03:07 PM
  19. mustang7757's Avatar
    Do you have any "smart phone cleaner" or "storage cleaner" apps installed? Or does the phone have that feature built-in? That kind of thing can sometimes automatically clear out the Download folder and other folders on a regular basis.
    That's what I originally asked , I'm assuming no
    07-09-2021 03:37 PM
  20. B. Diddy's Avatar
    That's what I originally asked , I'm assuming no
    Whoops, sorry I missed that.
    mustang7757 likes this.
    07-09-2021 05:48 PM
  21. mustang7757's Avatar
    Whoops, sorry I missed that.
    No biggie , we know lot of people use those type of apps .
    07-09-2021 07:16 PM
  22. Ben xfg's Avatar
    I did look there, still missing. It's like they were erased from my phone which makes no sense
    How full is your phones internal storage? You should always have at least one GB free, otherwise things as this may happen also.
    Another thing to check would be how full your Google Photos quota is. They no longer offer free unlimited high quality storage and limit it to 15 GB I believe.
    07-09-2021 07:53 PM
  23. user559's Avatar
    thank you for replying as well, but neither of those storages are anywhere near full
    07-09-2021 08:06 PM
  24. mustang7757's Avatar
    thank you for replying as well, but neither of those storages are anywhere near full
    You come up with anything or further testing?
    07-09-2021 08:11 PM
  25. Ben xfg's Avatar
    thank you for replying as well, but neither of those storages are anywhere near full
    Open the Optimizer app, tap the settings cog top right corner, is the "auto clean junk files" toggle turned on?
    07-09-2021 08:11 PM
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