Why can't I update Android software via mobile data?

[Ace Gamer]

I don't have access to Wi-Fi. I have to update my software which has constantly stated in the notification bar waiting for wi-fi network. I want to use data to do the update, i even enabled the toggle to use mobile data when Wi-Fi is not available....it is not working.
I have contacted AT&T and no help there. I even paid for Wi-Fi hotspot.... This did not work.
My phone is a Phoenix 5.

 

[belodion]

Wifi is regarded as more reliable for software updates and is therefore preferred. Using a publically accessible Wifi network - in a public library, for example - may be the answer. https://forums.androidcentral.com/ask-question/409154-join-android-central-community.html

 

[B. Diddy]

Welcome to Android Central! Show us a screenshot of the system update screen: http://forums.androidcentral.com/ge...ide-how-post-screenshots-android-central.html. I just want to be sure there isn't a tiny option at the bottom that allows you to use mobile data (which is the case on Pixel phones).

You'll need to register in order to post an image.

 

[mustang7757]

Some carriers dont allow data to update software

 

[GoNavy79]

I have AT&T. I've never been able to download OTA updates on mobile data with either of my Samsung phones. One is locked, the other is unlocked. My Pixel phones allow me to do it. I have no wifi here at home so in order to update the Samsungs I use one phone as a mobile hotspot.

 

[Ace Gamer]

I don't have access to Wi-Fi. I have to update my software which has constantly stated in the notification bar waiting for wi-fi network. I want to use data to do the update, i even enabled the toggle to use mobile data when Wi-Fi is not available....it is not working.
I have contacted AT&T and no help there. I even paid for Wi-Fi hotspot.... This did not work.
My phone is a Phoenix 5.
I have AT&T network

 

[GoNavy79]

I have AT&T also. Both of my Samsung phones won't allow me to download software updates on mobile data. So I have to use one of the phones as a mobile hotspot in order to download since I have no wifi at home. But, my 2 Pixel phones WILL download updates over mobile data using the same att sim cards. I'm not sure why that is.

 

[mustang7757]

I don't have access to Wi-Fi. I have to update my software which has constantly stated in the notification bar waiting for wi-fi network. I want to use data to do the update, i even enabled the toggle to use mobile data when Wi-Fi is not available....it is not working.
I have contacted AT&T and no help there. I even paid for Wi-Fi hotspot.... This did not work.
My phone is a Phoenix 5.
I have AT&T network

Welcome to AC!
It depends on your carrier and device, if you dont have that option you cant .

 

[B. Diddy]

Duplicate threads merged.