[Speed Keys]

Hello there, I have brought a new motorola g power 2020 , I try install apk from my file manager , it told me to enable install app from unknown sources , but when I go to setting to activite this option, it greyed out, even if I pressed it nothing worked , it is still greyed out and turned off

I try desable admin app , but nothing seems working. Please help me.

[B. Diddy]

Welcome to Android Central! Do you use your phone for work at all? If so, then your work IT might have required you to install security credentials that prohibit installation of apps from unknown sources.

Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/as...community.html

[Speed Keys]

Ok I will try register

I am already registered but I don't see option to share image

I only use my phone for personal use , not for work .I have just disabled all app overlay option and admin but nothing work

[B. Diddy]

I made you the owner of the original guest post to make it easier for you to find.

Are you using the forum website on a browser, or the AC Forums app?

Do you have any 3rd party security apps installed?

[mustang7757]

Ok I will try register

I am already registered but I don't see option to share image

I only use my phone for personal use , not for work .I have just disabled all app overlay option and admin but nothing work

Have you tried setting>apps>3 dot's upper right corner tap>special access tap>select unknown sources go through what available there and toggle allow

[Speed Keys]

Have you tried setting>apps>3 dot's upper right corner tap>special access tap>select unknown sources go through what available there and toggle allow

Yes I tried this but the option is greyed out

Only digital secure

[mustang7757]

Where you trying install the apk from ? Usually chrome you install them and using a source like APK mirror

[B. Diddy]

Try uninstalling Digital Secure (or if you can't uninstall it, then see if you can Disable it in Settings>Apps).

[Speed Keys]

OK I am going to disable digital secure to see the differences

[Speed Keys]

No differences

[B. Diddy]

Can you show us a screenshot of the menu with the Install from Unknown Sources option? http://forums.androidcentral.com/gen...d-central.html

[Speed Keys]

OK ,do you have an app for this forum for more ease

Is ac forum app on play store yours?

[B. Diddy]

You can use the AC Forums app or the Tapatalk app.

[Speed Keys]

OK, I'mma install one of them

I have also digital wellbeing installed

Here I amAttachment 350186Attachment 350187

Sent from my moto g power using AC Forums mobile app

Unknown app setting

Sent from my moto g power using AC Forums mobile app

[B. Diddy]

Does anyone else supervise your Google account, like parents?

[Speed Keys]

No , I am the owner and the first one to set up google account on it

[B. Diddy]

Is it possible you bought the phone used or refurbished?

[mustang7757]

No , I am the owner and the first one to set up google account on it

You haven't explained what source you getting the APK from ? Sounds like u might have to Factory reset , do you play with adb commands to disable bloat or anything?

[Speed Keys]

Nope

I bought the phone unlocked

It was new with labels ,and lots of other things such as charger, headphone.
It is from a trustful strore

[B. Diddy]

I agree with mustang7757, factory reset is probably the next step. Make sure you don't automatically reinstall any apps after the factory reset, and then see if you can install apps from unknown sources.

[Speed Keys]

OK I will see what I can do