1. Speed Keys's Avatar
    Hello there, I have brought a new motorola g power 2020 , I try install apk from my file manager , it told me to enable install app from unknown sources , but when I go to setting to activite this option, it greyed out, even if I pressed it nothing worked , it is still greyed out and turned off

    I try desable admin app , but nothing seems working. Please help me.
    11-21-2022 07:34 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Do you use your phone for work at all? If so, then your work IT might have required you to install security credentials that prohibit installation of apps from unknown sources.

    Please register on this forum, which will allow you to engage in discussion more easily, as well as post images. https://forums.androidcentral.com/as...community.html
    Speed Keys likes this.
    11-21-2022 07:39 PM
  3. Speed Keys's Avatar
    Ok I will try register

    I am already registered but I don't see option to share image

    I only use my phone for personal use , not for work .I have just disabled all app overlay option and admin but nothing work
    11-21-2022 07:50 PM
  4. B. Diddy's Avatar
    I made you the owner of the original guest post to make it easier for you to find.

    Are you using the forum website on a browser, or the AC Forums app?

    Do you have any 3rd party security apps installed?
    11-21-2022 08:05 PM
  5. mustang7757's Avatar
    Ok I will try register

    I am already registered but I don't see option to share image

    I only use my phone for personal use , not for work .I have just disabled all app overlay option and admin but nothing work
    Have you tried setting>apps>3 dot's upper right corner tap>special access tap>select unknown sources go through what available there and toggle allow
    Laura Knotek likes this.
    11-21-2022 10:24 PM
  6. Speed Keys's Avatar
    Have you tried setting>apps>3 dot's upper right corner tap>special access tap>select unknown sources go through what available there and toggle allow


    Yes I tried this but the option is greyed out

    Only digital secure
    11-23-2022 09:05 AM
  7. mustang7757's Avatar
    Where you trying install the apk from ? Usually chrome you install them and using a source like APK mirror
    11-23-2022 09:54 AM
  8. B. Diddy's Avatar
    Try uninstalling Digital Secure (or if you can't uninstall it, then see if you can Disable it in Settings>Apps).
    11-23-2022 01:17 PM
  9. Speed Keys's Avatar
    OK I am going to disable digital secure to see the differences
    12-01-2022 10:30 PM
  10. Speed Keys's Avatar
    No differences
    12-01-2022 10:39 PM
  11. B. Diddy's Avatar
    Can you show us a screenshot of the menu with the Install from Unknown Sources option? http://forums.androidcentral.com/gen...d-central.html
    12-01-2022 10:46 PM
  12. Speed Keys's Avatar
    OK ,do you have an app for this forum for more ease

    Is ac forum app on play store yours?
    12-01-2022 10:48 PM
  13. B. Diddy's Avatar
    You can use the AC Forums app or the Tapatalk app.
    12-01-2022 10:52 PM
  14. Speed Keys's Avatar
    OK, I'mma install one of them

    I have also digital wellbeing installed

    Here I amAttachment 350186Attachment 350187Why can't i install unknown apk?-screenshot_20221201-231551.jpg

    Sent from my moto g power using AC Forums mobile app

    Unknown app settingWhy can't i install unknown apk?-screenshot_20221201-231530.jpg

    Sent from my moto g power using AC Forums mobile app
    12-01-2022 10:57 PM
  15. B. Diddy's Avatar
    Does anyone else supervise your Google account, like parents?
    12-01-2022 11:52 PM
  16. Speed Keys's Avatar
    No , I am the owner and the first one to set up google account on it
    12-02-2022 08:48 AM
  17. B. Diddy's Avatar
    Is it possible you bought the phone used or refurbished?
    12-02-2022 03:34 PM
  18. mustang7757's Avatar
    No , I am the owner and the first one to set up google account on it
    You haven't explained what source you getting the APK from ? Sounds like u might have to Factory reset , do you play with adb commands to disable bloat or anything?
    Laura Knotek likes this.
    12-02-2022 05:05 PM
  19. Speed Keys's Avatar
    Nope

    I bought the phone unlocked

    It was new with labels ,and lots of other things such as charger, headphone.
    It is from a trustful strore
    12-08-2022 02:49 PM
  20. B. Diddy's Avatar
    I agree with mustang7757, factory reset is probably the next step. Make sure you don't automatically reinstall any apps after the factory reset, and then see if you can install apps from unknown sources.
    Laura Knotek and mustang7757 like this.
    12-08-2022 04:30 PM
  21. Speed Keys's Avatar
    OK I will see what I can do
    12-12-2022 11:55 AM

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