1. Roxyemiles's Avatar
    I backed up all of my things from my phone so I could do the factory reset.
    After doing so, I reset the phone. I could not turn it on after so i started looking up answers to similar problems.
    I pushed power, home, and volume and got to the reboot menu and cleared the cashe.
    I then pushed the reboot button and it did something and then got stuck at the ATT symbol with white screen behind it.

    I also tried to install the firmware via kies and it said my device couldn't be updated.
    I don't even know why I did this since its such a hassle to try to fix it....

    please help. i've been working on this for five hours.
    07-08-2014 01:28 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try removing the external microSD card, and then reboot. If the card got corrupted, it could cause problems.
    07-08-2014 03:29 PM

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