viber changed profile picture automatically

[Ulderico Ze Machado]

Colleagues,

I have serious issue over Viber 4.3.1 installed on my Samsung Grand 2 (JB 4.3).

My profile picture suddenlly changed itself and it can only noticed by other users who i am in contact (chatting) while i cannot see that picture myself. If i go to account and profile, i see my own picture, but my collegue have odds picture showing as me in their contact.
I have changed my profile picture and it does affect on my friends contact list but only for few minutes then it changed again to that odd picture.
Does it mean my Viber account has been hacked? How should overcome this?

Thanks

 

[ViberTeam]

Hi,

This is most likely due to a simple explanation, but we will need you to open a support ticket so that we can fully understand what's happening. You can contact our support team here: Viber | Open a Ticket

 

[Ulderico Ze Machado]

well, i have sent the email and hope to get the response so that I can re-activate my Viber.

 

[Ulderico Ze Machado]

and yes, this is the snapshot of (1)-my picture seen on my on Viber account and (2)-my picture showing on my friends contact list.

 

[Farzad Adibfar]

I have the same problem..pls help

 

[AFLannelShirt]

My gf has the same issue. She doesn't have a profile picture but on my phone I see her as someone else. She is freaking out and thinks she is hacked. Anyone solution?

 

[Jens Kristian Mygent]

Same issue here. When changing the picture, it reverts back to the wrong picture (of some stranger) after a few hours.
Any update or any explanation from Viber?

 

[OAK200108]

Hello Ulderico, the problem is probably due to the fact that one of the phone numbers listed no longer is yours and probably belongs now to the lady...

 

[Etong]

Hello Ulderico, the problem is probably due to the fact that one of the phone numbers listed no longer is yours and probably belongs now to the lady...

I got a similar problem. But my phone number in question has already been disconnected and should no longer exist. But people who still have my old number in their contacts see a different profile picture now. Can someone explain that?

 

[Joseph Arapata]

I officially lost my wife because of this