Hi everyone!
I have the LG Optimus G Pro (AT&T) purchased a year ago. Shortly after downloading the app "Ibotta", I noticed I would get random popup apps and ads in my notification area. I eventually uninstalled Ibotta but these popups and ads still continue. I used an antivirus software (Avast) and it said I have a trojan virus and showed me where it was. It is on the network and wants to delete the network.
Now, I'm not a technological guru (okay, I'm a dummy...I can turn it on, make calls and get on Facebook...that's about it) but I know I need my network. Short of a hard reset, what can I do to get rid of this? Also, is there a way to save all my information (apps, contacts, etc) so I don't have to manually enter everything if I have to do a hard reset? I went as far as listing every app I have, what folders they're in, etc AND writing down all of my contacts just in case I have to do the hard reset. I have a Google account and am signed in to it. I also have Dropbox so anything I want saved (pictures and files) go directly there. Told you I was a dummy LOL!
Thank you in advance for your help!
I have the LG Optimus G Pro (AT&T) purchased a year ago. Shortly after downloading the app "Ibotta", I noticed I would get random popup apps and ads in my notification area. I eventually uninstalled Ibotta but these popups and ads still continue. I used an antivirus software (Avast) and it said I have a trojan virus and showed me where it was. It is on the network and wants to delete the network.
Now, I'm not a technological guru (okay, I'm a dummy...I can turn it on, make calls and get on Facebook...that's about it) but I know I need my network. Short of a hard reset, what can I do to get rid of this? Also, is there a way to save all my information (apps, contacts, etc) so I don't have to manually enter everything if I have to do a hard reset? I went as far as listing every app I have, what folders they're in, etc AND writing down all of my contacts just in case I have to do the hard reset. I have a Google account and am signed in to it. I also have Dropbox so anything I want saved (pictures and files) go directly there. Told you I was a dummy LOL!
Thank you in advance for your help!