[Sherrie Phelps-Snow]

Hi everyone!

I have the LG Optimus G Pro (AT&T) purchased a year ago. Shortly after downloading the app "Ibotta", I noticed I would get random popup apps and ads in my notification area. I eventually uninstalled Ibotta but these popups and ads still continue. I used an antivirus software (Avast) and it said I have a trojan virus and showed me where it was. It is on the network and wants to delete the network.

Now, I'm not a technological guru (okay, I'm a dummy...I can turn it on, make calls and get on Facebook...that's about it) but I know I need my network. Short of a hard reset, what can I do to get rid of this? Also, is there a way to save all my information (apps, contacts, etc) so I don't have to manually enter everything if I have to do a hard reset? I went as far as listing every app I have, what folders they're in, etc AND writing down all of my contacts just in case I have to do the hard reset. I have a Google account and am signed in to it. I also have Dropbox so anything I want saved (pictures and files) go directly there. Told you I was a dummy LOL!

Thank you in advance for your help!

[mrsmumbles]

Hi! I don't understand what Avast means by "the network". Is that supposed to be your WiFi... I'm kind of stumped by that description. Does Avast show you which file and in what folder this virus is supposed to be in? It sounds like an aggressive adware, which isn't really more than an annoyance. But we need to know the file name and location to find and delete it.

[Sherrie Phelps-Snow]

This is what it shows. Also, it was a different anti virus software.

Posted via Android Central App

[Sherrie Phelps-Snow]

This is another issue...I have no clue what it is.

Posted via Android Central App

[mrsmumbles]

Hm. Did you already solve this? I think the 2nd thing ("fraudulent" SMS) is referring to those "premium" texts from media companies which your carrier might charge you for. I could be wrong, but I think they just mean that.

The first thing, the alert of a Trojan on the "network", I have no idea but if it's on the " network" it probably isn't on your actual device. But if it makes you feel better, just click (tap) Fix on the bottom.