1. AC Question's Avatar
    I have a Nexus S and windows 8.1 - an update recently on windows has made my phone not appear when I plug it in. I have tried system restore and it worked but windows has since updated again and for some reason the system restore refuses to allow me too go back that far ( 1 month) It says it's corrupt. I tried a CHKDSK/R and it says I have no bad files. In my device manager the SOUND/ VIDEO / GAMES CONTROLLER- Bluetooth Audio Device wont start ( has a yellow triangle with an ! ) It says it's code 10. I have tried updating drivers but it says My driver is up to date.
    Can someone please help and tell me what I need to either install or what do I uninstall to fix this
    I can show screen shots etc
    It appears in my bluetooth devices and my printer // devices but not in my COMPUTER (start section) where you have the removable USB and "C" and " D" etc. I plu it in and it is as if there's nothing there. Also- a little phone use to appear on my screen- which doesn't anymore. I know one of these updates has done this- but which one and how to fix it
    cheers & thanks in advance
    09-17-2014 01:24 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Nexus S, not Nexus 5, right? The August Windows Updates did have some bad updates that messed things up for various Nexus devices. See these threads for the solution:

    09-17-2014 01:33 AM
  3. HerbalWellnessA's Avatar
    it says this threads got a reply- but I cannot find it !

    I'm the author- I joined after posting.

    Trying to work out how to do a screen shot - and post here.
    09-17-2014 01:33 AM
  4. HerbalWellnessA's Avatar
    yes - 100% nexus S ( not 5 )
    cheers :-)
    09-17-2014 01:34 AM
  5. B. Diddy's Avatar
    Here's how to post screenshots: http://forums.androidcentral.com/amb...d-central.html

    Are you unable to see my first reply? Here are the links again:

    Try this method, even though you don't have a Nexus 5 or 7.
    09-17-2014 01:40 AM
  6. HerbalWellnessA's Avatar
    I tried this (below) and it doesn't work

    1. Unplug Nexus from Computer

    2. Go to Control Panel, search for "Device Installation Settings",
    a. Check "No, let me choose what to do"
    b. Check "Never install driver software from Windows Update"

    3. Go to Device Manager
    Uninstall device while "Delete the driver software for this device" IS checked.

    4. Once that's done, connect Nexus. Does it show up properly?
    09-17-2014 01:50 AM
  7. B. Diddy's Avatar
    I'm puzzled by some of the extraneous stuff in your post. I know you're copying and pasting from one of those other posts, but what's the mustiman stuff? And what is your text?

    So when you check your Device Manager, do you see an Acer ADB device listed?
    09-17-2014 02:06 AM
  8. HerbalWellnessA's Avatar
    sorry- I did a C&P & thought I removed the person's ID etc
    I've tried to post a screen shot - but it keeps saying the files invalid
    The link to "how to do screen shot" seems to be for a screen shot of the phone.
    (not computer )
    I cannot get the computer to agree there's a phone connected and cannot get my photos off my phone.

    I'm ready to scream- I've wasted 3 days on this and need to have a break I think - as nothings working

    any suggestions - I'm happy to try
    cheers :-)
    09-17-2014 09:31 PM
  9. HerbalWellnessA's Avatar
    My computer is a ACER laptop
    09-17-2014 09:36 PM
  10. B. Diddy's Avatar
    Ok, what about what I described in this post. Did you try that? http://forums.androidcentral.com/goo...ng-device.html
    09-17-2014 09:43 PM

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