Why isn't my Moto G turning on?

[AC Question]

Moto G not turning on

Hi, i installed the system update i downloanded last night on my moto g second gen in the afternoon n it turned off while i was away, assuming the battery has drained out (i was correct) i have set it for charge the phone seems to be taking the charge and has turned on but it refuses to go to the home screen and is stuck at the start up displaying the green motorola logo.. help!!!

 

[B. Diddy]

Re: Moto G not turning on

Welcome to Android Central! Try booting to Recovery and wiping the cache partition, which won't erase any personal data. The steps for the Moto X should work for the G as well. https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/94946/p/30,6720,8696