Why can't I send or receive mms?

[AC Question]

I cannot send or receive mms

I have a brand new galaxy s5 which is 2 weeks old. I noticed 3 days ago that my mms were always failing and if by chance they did send they were showing different random numbers everytime. I sent one out to 5 friends and after an hour or so all friends said said that it came from a number they did not know and each number was different. I sent 2 to my daughter she still hasn't received them and then I sent one to my partners phone and it was a different random number again.

 

[KeepItReal]

Re: I cannot send or receive mms

Please verify that you have data enabled. Settings...mobile data....somewhere in there.

Posted via the Android Central App

 

[Sammee73]

Re: I cannot send or receive mms

Mobile data is on. Wifi is off. I have reset APN settings via service provider.

 

[Sammee73]

Re: I cannot send or receive mms

I have just registered as sammee73 and responded to your question.

 

[simbaaaaaaaaah]

Re: I cannot send or receive mms

Tried to reset yourself on your network? (Removed battery and sim card , and leave out for about 15 mins. Then put them back in and turn your phone on.) If that doesn't work, isn't there a way to reprogram your phone by using the phone dialer?

 

[Sammee73]

Re: I cannot send or receive mms

Yes have done that as well and when I put my sim into my old phone it worked perfectly. Wouldn't know about the phone dialer suggestion.

 

[Brandon Lee Roy]

Re: I cannot send or receive mms

I have a brand new galaxy s5 which is 2 weeks old. I noticed 3 days ago that my mms were always failing and if by chance they did send they were showing different random numbers everytime. I sent one out to 5 friends and after an hour or so all friends said said that it came from a number they did not know and each number was different. I sent 2 to my daughter she still hasn't received them and then I sent one to my partners phone and it was a different random number again.

You gotta have mobile data to send and receive mms. Turn it on in the settings and try again.

 

[Rukbat]

Re: I cannot send or receive mms

when I put my sim into my old phone

Then it's a bad SIM or a bad phone. The cheapest way to check is to bring it to your carrier. Since it's still under warranty, they'll probably give you a new SIM to start. If that doesn't fix it, they'll probably replace the phone. (They might try resetting your account information in their computer - called reprovisioning - before replacing the phone.)

You pay for the warranty - use it. Unless it's really important to you to know why the phone isn't working. I was in the business since "mobile phones" were big radios mounted in the trunk of a car, and I wouldn't care, as long as I walked out with a working phone.

 

[JRUNCK]

Re: I cannot send or receive mms

Is your old phone an iPhone? If it is turn off imessaging first while the Sim is active in the iPhone. Then use the new phone.

 

[hamad.a.8624]

Re: I cannot send or receive mms

I had that problem before and I called the network company and they text me a message and they told me to save it and restart my phone I did that and it works so try to call your network company

 

[sictheangel]

Re: I cannot send or receive mms

That is an odd issue. Does it happen with SMS too?

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