Why isn't the Play Store opening on my brand new phone?

[AC Question]

please tell me the reason why play store is not opening in my brand new phone

operating system is kitkat 4.4.2

 

[B. Diddy]

Re: please tell me the reason why play store is not opening in my brand new phone

Welcome to Android Central! Which device? What happens when you tap Play Store? Do you get an error message?