1. sgcosimo's Avatar
    i am using Samsung S4.I have problem with notification tones so i tried to uninstall and reinstall whatsapp to see if it can be resolved.

    Unfortunately i forgot to do a backup 1st. When i reinstalled, whatsapp used an old back up file a week ago 16Nov,, instead of the latest backup this morning.

    i tried several times and figured out it could be using the db file with extension crypt7,rather than the latest backup on 25 Nov , a db file with crypt8 extension.
    How do i get whatsapp to call up the latest backup with crypt8 extension?
    11-25-2014 07:55 AM
  2. Golfdriver97's Avatar
    Offhand, I am not sure. Have you tried asking the developer?
    11-25-2014 02:58 PM
  3. Enrique Gonzalez1's Avatar
    ¡I did it! I had the exact same problem. In my case i was using a whatsapp beta apk (before the restoring) and after restoring i used the play store version.

    what i did was: download apk from oficial site on the internet , install. then whatsapp recognized the database/backup

    note: i had to download and install whatsapp from pc because from my phone it send me to the play store version.
    12-10-2014 08:27 PM
  4. haxtreme's Avatar
    Is the reverse possible? I had backed up my whatsapp messages and they were saved in a crypt7 file. After that I did a full wipe and upgraded to Android 5.0. Now when I try to restore my messages, it says restore could not be completed.
    I created a backup of the messages stored after the update, and a crypt8 file was generated. Is that what's creating the issue? and if so, how can this be fixed? I would love to have my old messages restored on to my phone.
    12-14-2014 06:33 AM

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