why is my android saying google play has stopped working. anything with google will not work.

[AC Question]

google play store has stopped working
google play services has stopped working
messaging has stopped
This is the 3rd time this has happened. please help me fix this issue. i have lost contact phone numbers. i have called straight talk. its a mess.

thanks
kathy

 

[belodion]

Hello Kathy. First, try Settings, Apps, All, scroll to the apps that you mention, and select Clear Cache in each case.

While you're about it, do these two other things as well:
1) Go to Settings, Storage, Cached Data, and clear the cache.
2) Wipe the Cache Partition.

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