02-20-2015 12:30 AM
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  1. AC Question's Avatar
    AC Question
    I have Motorola Razr HD and have been randomly experiencing phone shut downs or when I open the contacts app it will say not responding. Any thoughts?
    02-19-2015 10:05 AM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! Try booting into Safe Mode, which temporarily disables all 3rd party apps. https://motorola-global-portal.custh...p/30,6720,8448

    If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears. If the problem persists in Safe Mode, then it's more likely to be a hardware or firmware problem.
    02-20-2015 12:30 AM
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