1. AC Question's Avatar
    Its not accepting my fingerprint and I forgot my backup password can you help
    04-09-2015 10:50 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! See if you can use Android Device Manager to remotely change the PIN: https://support.google.com/nexus/answer/3388218?hl=en.

    Otherwise, bring it back to the store where you got it and see if they can help.
    UJ95x likes this.
    04-09-2015 07:13 PM
  3. LarFaye's Avatar
    I forgot my backup password. My fingerprint is working fine.
    07-11-2015 06:22 PM
  4. anon8380037's Avatar
    I forgot my backup password. My fingerprint is working fine.
    Hello. Welcome to Android Central.

    If you just want to reset your backup password in case the fingerprint scanner doesn't work, I am sure that should be straightforward, although I don't have one.

    Someone will confirm for sure, but can you change from finger scan unlock to swipe unlock in Security without needing the backup password. What happens when you change back to fingerprint to unlock.

    The Google account help pages (on a pc browser is best) are usually good at helping recover forgotten passwords with your memorable information.

    Let us know if that doesn't work and someone more hands on will help.
    Golfdriver97 likes this.
    07-11-2015 07:09 PM

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