note 4 cant deciable lock screen to none

[AC Question]

i tried the fingure print lock yesteday and after i wanted to remove the lock but the "none" option is not selectable, what can i do? i can change to different lock options but thats it

 

[B. Diddy]

Welcome to Android Central! Is the phone encrypted? Encrypted phones require some kind of screen lock (usually PIN, password, or pattern).

If it isn't encrypted, then go to Settings>Security​, and tap Clear Credentials. Now try again.