1. JR_12387's Avatar
    HI All,

    I recently dropped my note 4 from waist height and it hit hard = ( ... It's cracked the screen, but it's also been very odd since then. The touch screen and ALL buttons are completely unresponsive. I have a black screen and even the back/recent buttons do not light up. However, the ere is a flashing turquoise/blue led still. Lighter than the blue LED for text messages, but flashes regularly.

    When I connect the USB cable, I can still access the folders/files on the phone - so it's not dead, just unresponsive. I've tried the 20 hold of power/volume, etc. But I was wondering if anyone has encountered this with the note or other galaxy device. I also tried connecting it to a TV with a MHL cable, but didn't get anything. Not sure if that's the device's issue or not though.

    I do have insurance and will file a claim, but I was most interested in being able to interact with someone what so i could make sure I copy all the information to the new phone, including notes and app configuration, etc.

    Any feedback would be greatly appreciated!
    04-27-2015 11:57 AM
  2. VW Maverick's Avatar
    Welcome.
    It's a bummer, but it sounds like it needs to be checked out for possible repair. The screen is damaged.
    Take it to a corporate location of your carrier and see if they can check it over.
    If you have insurance, that could be the way to go.

    Mav.
    04-27-2015 11:59 AM
  3. JR_12387's Avatar
    Thanks for the info Mav! I will definitely file a claim with my insurance, was just trying to find a way to interact with my device and make sure I get everything copied properly onto the replacement.

    Thanks again!
    04-27-2015 12:47 PM
  4. anon8380037's Avatar
    You can use Samsung Kies or the newer Smart Switch to make a backup file covering most things, if you plan to get another.
    04-27-2015 01:03 PM
  5. JR_12387's Avatar
    Will that still work, if I can't interface with the UI?
    04-27-2015 03:08 PM
  6. anon8380037's Avatar
    Should do. If your pc can read the folders, you have the drivers and the Lock screen was not pin/pw locked.
    I re-installed Kies, (it was hogging 100gb of pc backups!), and was urged to upgrade to Smart Switch (which was a different useless program in 2013). I installed Smart Switch as well. Now have a backup on both. Kies does syncing and media transfer as well, but I would recommend using Smart Switch first, it's newer and smoother. There is a Smart Switch app as well, but you don't need it for a usb backup.

    Also hopefully you will have had most boxes checked on your Samsung account, if you remember your log in. It does things like Internet Bookmarks, S-Note (but Smart Switch covers that too) Calendar and Scrapbook.

    Smart Switch backed up files:
    04-27-2015 04:15 PM
  7. JR_12387's Avatar
    Awesome, I'll give it a shot. Thanks!!
    anon8380037 likes this.
    04-27-2015 05:10 PM

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