mobile data disabled

[AC Question]

When anyone sends me a picture it shows a download button and usually I can just press that and see it but lately every time I press the download button it says mobile data disabled but I go to my settings and the mobile data box is always checked

 

[belodion]

Welcome to Android Central.

Try a general cache clear....Settings, Apps, All, Cached Data, and clear the cache. Power Off and Restart the device.
If no go, get back to us.

Posted via the Android Central App

 

[Dominick Caravella]

mobile data is turned on. when i try and send a pic through text i get message data is disabled. I was in Mexico on a cruise and when i got back the other day having these issues. I did go to settings and apps manager, looked for Cache Data its not there

 

[belodion]

I do apologise. I see that I've made a mistake. A general cache clear is Settings, Storage, Cached Data, and then clear the cache.

The method I described in my first post is for clearing the cache in individual apps.

Posted via the Android Central App

 

[Rukbat]

Check the APN on the phone, specifically the MMS part. It has to match the settings that your carrier uses. (Google yourcarriername apn.)