1. AC Question's Avatar
    Bought a slightly used to replace my old Galaxy but it has a Samsung account initially set on it so the setup wizard is stuck on that step. All the wiping and recovery didn't help to by pass it. Any suggestions? Can't reach the person that got me that phone anymore... probably not too smart on my behalf.
    07-15-2015 08:21 AM
  2. Golfdriver97's Avatar
    Welcome to the forums. Perhaps going on the desktop site: Samsung
    anon8380037 likes this.
    07-15-2015 09:18 AM
  3. anon8380037's Avatar
    Hello. Welcome to Android Central.

    If it was factory reset, as it should be, the first thing it asks is a Samsung account, not the previous owners Samsung account (that's now not associated with your device).
    I think you can skip that step, as a lot of people don't set one up, though I find having an extra back up for Samsung related apps useful.
    So it should be just waiting for you to either enter your old Samsung account if you had one and remember it, or start a new one.

    You can also go to your local Samsung site on a pc and set one up there - then just input the email and password you used on the device.

    I can't see how it would only accept the previous owners info.. If it is stuck or frozen, either do a battery pull or do a full factory reset while off using the buttons to access the Recovery Mode screen.


    On Edit: Sorry, you said a Galaxy S6 so you can't pull the battery but there should be long press option for the Power button. It sounds like you have already tried Recovery Mode. Please register to reply and someone with an S6 can walk you through if needed.
    Golfdriver97 likes this.
    07-15-2015 09:22 AM

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