10-19-2015 03:52 PM
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  1. AC Question's Avatar
    AC Question
    MY BACKUP PASSCODE is lost and need to reset it, have been told I can not do it. I TRIED MY FINGERPRINT, which has been working fine for 6 weeks that I have the phone. But now it did not recognize the PRINT and I DO NOT KNOW MY BACK UP PASSCODE HELP
    10-19-2015 01:34 PM
  2. Javier P's Avatar
    Javier P
    Co-Ambassador Team Lead
    Take the phone and personal ID to your carrier. They should be able to help you out.
    Laura Knotek likes this.
    10-19-2015 03:52 PM
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