How can I get to the google account verification to unlock my phone?

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Fingerprint didn't work so tried pin which wasn't recognized but defaulted to google account login. Reset pin but now it won't recognize the new pin and won't give the google account option. After every 5 pin tries it starts a countdown and says I can try again in 30 seconds. Any suggestions besides a hard reset?
 
Welcome to Android Central! Which phone? What happened when it defaulted to the Google account login--did it accept your login, but then tell you to reset your PIN?