11-01-2015 11:38 AM
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  1. AC Question's Avatar
    AC Question
    I can get in with a fingerprint scanner but I can't reset my backup password
    11-01-2015 08:40 AM
  2. Kelly Kearns's Avatar
    Kelly Kearns
    Originally Posted by AC Question
    I can get in with a fingerprint scanner but I can't reset my backup password
    Welcome to the forums!

    You must have the backup password to change the backup password. But.. without the backup password you can delete your fingerprints and then add them back and it will ask you to create a backup password again and you can create a new one.
    11-01-2015 11:38 AM
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