Question note8 wiped clean but can't get into phone to set it up

[annamagnani]

I have reset to factory a Note8 but I cant' set up the phone which belonged to a friend because it wants a password when there never was one. Or it says use Google account. Does that mean just his google password or his email or what? The email is too long. What do they mean by use Google account? The current password or the one that was used at the time the oriringla owner set up the phone? I have the latter and can get the former. I imagine the original is what they want but also I am not aiming to import data. Just want to set up the phone for myself btu previous owner gave permission to use his account info. i can connect to my wifi and then i'm stuck

 

[SpookDroid]

The device is locked to prevent theft. Only the original account that set it up can disable it (same e-mail/password, obviously).

 

[annamagnani]

The device is locked to prevent theft. Only the original account that set it up can disable it (same e-mail/password, obviously).

I have that information. It was given to me by the owner. where is says "or use google account" what do they want? the password to the google account when the phone was originally set up? I HAVE THAT. I also have what is apparently a google generated password from the time the phone was purchased. Furthermore, the original owner never had or created a password for the phone so i has to be either his google account or what? it's not ............@gmail.com is it? That doesn't fit.

 

[B. Diddy]

Use your friend's Google account -- it would be the email address associated with their account (usually a Gmail address, but not always).

If there's a 2-factor authentication required, you may still have to ask your friend to help with that after entering the account and password.

 

[annamagnani]

the email address doesn't fit on the line provided. I tried. there is not 2 factor authentication that i know of. i tried putting in soandso@gmail.com. It's too long. I tried putting just his name. i tried the password at the time he go the phone. nothing is working. thx

 

[B. Diddy]

Show us a screenshot of where you're trying to log in (or take a picture of the screen with another device and show it here).