1. AC Question's Avatar
    I used to be able to open files on my Motorola Moto G without any problem. However now it says "unable to open file". A friend sent me a document via email and it appears to have downloaded successfully but I cannot open it.

    Anyone able to help? I don't know whether I have deleted the app required to open files or if I've deleted something else. I don't know where to start looking!

    12-27-2015 10:46 AM
  2. 12MaNy's Avatar
    What email app are you using? Do you have Google Quickoffice installed on your device? Have you tried using a file explorer of some sort? What types of files are you trying to open? Does your email app give you a list of options to "Open With"?

    These are some of the things we need to know in order to help you.
    12-27-2015 11:03 AM

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