I locked my new phone and cannot unlock it.

[AC Question]

I just got a new unlocked galaxy s5 and inadvertently locked it and can not unlock it. I have forgotten my password to Metro and unable to get to store right now. They want to send a new pin to phone but can not use phone....can not get them to understand I want it sent to my email.

 

[Almeuit]

Hello!
I would try logging into your Google Account on a PC and then go to Android Device Manager (https://www.google.com/android/devicemanager). From there you can setup a new password and GPS/Locate your device.
Also you can try entering your main PW wrong a few times and the phone usually will prompt for your Google Account to unlock the device if you would rather do than (or don't have access to ADM).

 

[Sheldon Sun]

Hi, I also have the same problem.

Tried this:
Hello!
I would try logging into your Google Account on a PC and then go to Android Device Manager. From there you can setup a new password and GPS/Locate your device. - My device cannot be located. Phone is right beside me and turned on.

Also you can try entering your main PW wrong a few times and the phone usually will prompt for your Google Account to unlock the device if you would rather do than (or don't have access to ADM). - there is no prompt for google account to unlock.

Also tried to lock my phone using the ADM by changing to a new password but it also does not work.

What should I do? Please help me. I have important messages in my phone. Thank you very much.