my phone is stuck in the boot logo and i cant get on recovery mode and it says can not do normal boo

[AC Question]

its a grand prime SM-G530AZ

 

[B. Diddy]

Welcome to Android Central! Is this how you're trying to get into Recovery? https://support.t-mobile.com/docs/DOC-22929

If it doesn't work this way, then either the firmware is corrupt, or the hardware is faulty. You could try flashing the stock firmware using Odin: http://forums.androidcentral.com/am...w-flash-stock-rom-via-odin-new-interface.html