why is my phone not letting me plug in my earphones?

[AC Question]

i have the galaxy grand prime and its been working fine i havent dropped it or anything of that...i've been listening to music but now when i plug my earphones in it completely stops it doesnt let me do anything or it turns off idk what going on...someone help me what can i do

 

[itguyjax8430]

i have the galaxy grand prime and its been working fine i havent dropped it or anything of that...i've been listening to music but now when i plug my earphones in it completely stops it doesnt let me do anything or it turns off idk what going on...someone help me what can i do

Welcome to Android Central!

Have you tried using a different set of headphones?