03-02-2016 10:38 AM
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  1. AC Question's Avatar
    AC Question
    I bought a used HTCD100L AND IT NEED THE previous gmail email and password I do not have access to this and when I try to hard reset it. The option for factory reset is not available and it says at the top it has been locked out
    02-26-2016 04:08 PM
  2. itguyjax8430's Avatar
    itguyjax8430
    Retired Moderator
    Originally Posted by AC Question
    I bought a used HTCD100L AND IT NEED THE previous gmail email and password I do not have access to this and when I try to hard reset it. The option for factory reset is not available and it says at the top it has been locked out
    Welcome to Android Central!

    Unfortunately you will need to get in contact with the person you got the device from.
    03-02-2016 10:38 AM
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