I don't remember my back up pass word for my galaxy s6 phone what do I do help

[AC Question]

I'm locked out help please

 

[the tall guy]

Hi, take the phone to your service provider along with some ID - they'll be able to assist.

 

[H3aTeRzz]

Alternatively, if you use Android device manager, or Samsung's, find my phone... you can use a web browser to log in and change your password.

 

[anon(632115)]

Your Samsung account can also unlock your phone

 

[Tina Gonzalez]

My google signed out also and Its says its not registered with My Samsung account. Please help. I have important information for my case in this phone.

 

[Tina Gonzalez]

How can I use the web browser to unlock the phone? Thankyou

 

[H3aTeRzz]

Hi Tina

You'll need to go to this link on your Windows PC Broswer, or Mac Browser:: https://accounts.google.com/Service...ogle.com/android/devicemanager?u=0&authuser=0

There, you can sign in using your google account sign in, and there will be an option to "lock" your phone with a different passcode.

Hope this helps!

Chris