Question Google not recognizing my new phone

novemberwitch

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Sep 18, 2020
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I bought a new Samsung Galaxy A15. My old LG phone was I thought transferred to new phone. Now, Google is asking me for 2 step verification and it is trying to send it to my old phone. It is not acknowledging my new phone. I need help, my transfer seems all bolixed up.
 

B. Diddy

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Mar 9, 2012
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Do you have other methods for authentication? What about sending an SMS (assuming you've swapped the SIM into the new phone)?

When you see the Google 2-step verification screen, is there an option for "Try another way" or something similar to that?
 
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