1. vickisaysciao's Avatar
    Hello:
    I'm new and wanted to know if I'm allowed to ask questions about viruses on android phones and tablets?

    Thanks
    Vee Cee
    04-06-2016 01:16 PM
  2. belodion's Avatar
    Welcome.

    Yes, that is certainly permissible.

    Posted via the Android Central App
    04-06-2016 02:13 PM
  3. vickisaysciao's Avatar
    Thank you, Belodion. Here's my question: I recently contracted the SC Cyber Police Virus. I do not use or view porn so I knew it was a form of malware. What I didn't know was how difficult it was going to be for me to eradicate this virus from my phone. After reading several posts on the issue-almost all from the same company, I FINALLY found a method that worked, to get my S5 into "safe mode." Trying to find the malware app has completely eluded me. Finally, I decided to save my photos and contacts and do a factory reset. I'm unsure as to what I should do: a back up and reset ? I was thinking about this: since I've been unable to locate the malware app, if I 'back up and reset', I'll likely be re-installing the malware app, right? So what do I do? Thankfully, I haven't downloaded many apps nor do I have many contacts or photos so even if I can't retrieve my contacts, I have them saved in a notebook. Nonetheless, I'd like to confirm with an android 'expert' what my next step should be. It further states that I won't be able to use or encrypt data-something like that, after a factory reset. Sorry, my tech lingo sucks the big one. Anyway, thanks in advance for any help I'm given.

    Regards,
    Vee Cee
    04-07-2016 03:25 AM
  4. belodion's Avatar
    If you are unable to identify the app that is the source of the trouble, a Backup & Reset is indeed an option. In that case, untick/uncheck the Automatic Restore setting in Backup & Reset. These guides may be helpful:

    http://forums.androidcentral.com/sho...d.php?t=499341

    http://forums.androidcentral.com/sho...d.php?t=324662

    http://forums.androidcentral.com/sho...d.php?t=467262

    http://forums.androidcentral.com/sho...d.php?t=630572

    This one may also help:
    http://forums.androidcentral.com/sho...d.php?t=630081

    Please excuse the large quantity of reading matter, but I'm not sure how much or how little you know already.
    Note also that if the cause of the trouble has got system-deep, it may be necessary to reflash the stock ROM.
    Any problems, get back to us.

    Posted via the Android Central App
    04-07-2016 08:40 AM

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