My S7 Edge stops ringing randomly... why?

[AC Question]

I just bought the S7 Edge. It keeps randomly not ringing or vibrating when I have incoming calls. I have checked the volume and its not on mute. Some times it seems to trigger when charging but not always. I don't have the 'do not disturb' feature turned on. I think I have checked everything but I still can't figure it out.

 

[H3aTeRzz]

Hello and thanks for stopping by Android Central forums!

If you have recently received a software update, that could be the issue! I would suggest, even if you didn't receive the update, to enter recovery mode and do a wipe of the cache partition; I would suggest, even if you didn't receive the update, to enter recovery mode and do a wipe of the cache partition. You will not lose any data.

If this doesn't help, register in our forums, so we can troubleshoot further!

 

[Ebrahim Alnajjar]

Hello and thanks for stopping by Android Central forums!

If you have recently received a software update, that could be the issue! I would suggest, even if you didn't receive the update, to enter recovery mode and do a wipe of the cache partition; I would suggest, even if you didn't receive the update, to enter recovery mode and do a wipe of the cache partition. You will not lose any data.

If this doesn't help, register in our forums, so we can troubleshoot further!

I have same issue after latest update phone not ringing & no notification sound also!? it is for all applications and when setting ringtones I can hear it so not hardware related!

BTW cache partition wipe didn't help!

Thank you

 

[H3aTeRzz]

Hi Ebrahim,

Sorry that didn't help. I would strongly recommend a Full Factory Reset then. There are mounting issues after this MM update. Personally, I do a FFR after each update, regardless if its actually needed or not.

Be sure to back up your device, using programs like Smart Switch and Helium. FFR will delete all data on phone.

Chris