How to fix unsupported pics and videos on my android LG Stylo?

[AC Question]

I update my phone LG stylo and after i looked in my gallery and alot of my pictures & video say unsupported file??? why does is say this? how can i get my pictures and videos back? please help

 

[B. Diddy]

Welcome to Android Central! Are they saved to Internal Storage or an SD card?

 

[Leaahmob]

Welcome to Android Central! Are they saved to Internal Storage or an SD card?

they are saved to my internal storage

 

[B. Diddy]

Were these photos and videos taken by the phone's camera, or transferred over to the phone from somewhere else?