[AC Question]

I already tried to do a factory reset, but nothing.
The smarthphone have android 4.4
I tried to put root, but kinguser didn't work; the smarthphone its a Vorago Cell 300, so i didnt found any other method to do root
Please help

[wanghanbao]

Try this, settings>apps>Click apus>uninstall, actually you can uninstall every apps by that procedures I think

[hallux]

If the app didn't go away when you did a factory reset it's probably been tagged as a "system" app, or a pre-installed app. The best you could do is disable it - this prevents it from trying to update, it prevents it from trying to run, it takes it out of your app drawer but it does not reclaim the space used by the app.