1. AC Question's Avatar
    Hi guys, today i decide to backup my files from my HTC One M8 and do a factory reset, but when i connect the phone to the computer ( i try windows and mac and the result is the same ), i can't access to folders like WhatsApp, DCIM and many other but i see only a few part of real files that i have in it...I need to backup all photos/videos to my pc, but I cant access to the most important folders. I use HTC One m8 with latest update that is Marshmallow, change the usb ( that originally was "charging" ) to MTP, PTP and others but i cant see any photo in my PC...Thank you very much guys, how can i solve this problem that i think is a problem of permissions but i dont know how i can do it...Thnx very much people
    06-28-2016 08:45 PM
  2. the tall guy's Avatar
    Hi, so on the PC are you able to see the DCIM folder? just download Google Photos - this app will back up all your photos / videos and store them on their cloud, meaning you can access them anywhere anytime.
    07-05-2016 07:54 AM

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