[AC Question]

Just bought a refurbished Note 4 and noticed the "Applications" tab of my settings doesnt exist preventing me from changing default applications. Also I have no Samsung Galaxy Apps store but I can still use the gifts and essentials widgets?

I'm running Android 5.0.1

Could these issues be related to the condition of the phone? (refurbished)

Thanks.

[paulrf072894]

Have you tried to update the software? Or have you done a hard reset when you first received it?

Posted via the Android Central App

[VivaLaVita555]

Hi this is the guy who made the post, I got an account now.

I've checked for updates and none are available and I factory reset my device the day after I got it when I noticed the missing apps. This didn't resolve the issue. I cant manually update the device either as my PC refuses to connect to it.

[Rukbat]

Bring it into a Best Buy store (in the UK, I think it's called Cellphone Warehouse) or your carrier if they're good - and ask if they could please flash the current OS for you. (You'll lose all your downloaded data, apps, etc., but you'll have a working phone.)