i forget my finger print backup password

[AC Question]

why won't my A7(6) recognize my fingerprint andi forgot my backup password

 

[VW Maverick]

Welcome.
See if this can help: http://forums.androidcentral.com/am...amsung-emergency-recovering-samsung-kies.html

Mav.

 

[klear6]

Did you only set up one fingerprint when you went through the set up process?

klear6

 

[belodion]

Did you only set up one fingerprint when you went through the set up process?

klear6

That's a good point. My iPhone 5s does not always recognise a particular digit - I think I set up four - but will then respond if I try another. It's a good idea to set up several fingers and thumbs if you can.