1. AC Question's Avatar
    Now I am being told to enter the samsung account which I cant remember is there a way I could fully re-set by bypassing this option?
    08-07-2016 06:24 AM
  2. anon(632115)'s Avatar
    No, it can't be bypassed. Perhaps you used your Google Email as your username? Try recovering your Samsung account using that ID and follow the steps for forgotten password
    Endrico likes this.
    08-07-2016 06:35 AM
  3. Endrico's Avatar
    I may have used a gmail id, I cant remember what id I used. I did not follow the backup and reset option. Help me to resolve this. I need to clean the phone and return it back to my company.
    08-07-2016 07:08 AM
  4. Kelly Kearns's Avatar
    I may have used a gmail id, I cant remember what id I used. I did not follow the backup and reset option. Help me to resolve this. I need to clean the phone and return it back to my company.
    Welcome to the forums!

    You will have to gain access to your Samsung account. That will require using a computer and click forgot password, see if it gives the you the option to reset.

    My Samsung account ID is an email address, it probably required an email address.
    08-07-2016 07:27 AM
  5. Kelly Kearns's Avatar
    The company wants the theft deterrent turned off, as does Samsung.

    Also if they are getting a new phone, the Samsung account info will be needed.
    08-07-2016 07:31 AM
  6. GRIMWALD's Avatar
    Unless things have changed dramatically, in order for the company to administer to the device, they would have to have those controls

    GRIM.
    08-07-2016 07:38 AM
  7. Kelly Kearns's Avatar
    Unless things have changed dramatically, in order for the company to administer to the device, they would have to have those controls

    GRIM.
    This is what they want, Samsung and the carrier.
    08-07-2016 07:39 AM
  8. GRIMWALD's Avatar
    Interesting.
    Perhaps a "Sticky" should be developed, to list the steps involved with resetting a device to true factory settings.
    Number one in bold letters, should be for them to remove any lock screen fingerprint and pass codes.

    GRIM
    08-07-2016 07:51 AM
  9. Kelly Kearns's Avatar
    Interesting.
    Perhaps a "Sticky" should be developed, to list the steps involved with resetting a device to true factory settings.
    Number one in bold letters, should be for them to remove any lock screen fingerprint and pass codes.

    GRIM
    Carriers and Samsung might want to do that.

    When I had a Tmobile phone sent to me last week and sent my phone to Samsung, they each reminded me three times to remove it.
    08-07-2016 08:01 AM
  10. Endrico's Avatar
    the thing is that I remember only a part of my email id which was created in the phone
    08-07-2016 08:05 AM
  11. Kelly Kearns's Avatar
    the thing is that I remember only a part of my email id which was created in the phone
    You're going to have to talk to Samsung about your ID.

    In the future, for your Samsung account, I would use my main email. There is find my mobile which will unlock your device also, there is back up ans restore of your texts, call log, block log ans other things.
    08-07-2016 08:10 AM

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