[AC Question]

very difficult if not almost impossible to press command and get response.
ie hitting contact key or recent call key, primary to social

cleaned screen

verizon cs said case might be issue but had no answer and they sold me the phone.

just keep hitting icon and finally change or i just try later
older model but new when purchased, model unknown

[sfoLAX]

very difficult if not almost impossible to press command and get response.
ie hitting contact key or recent call key, primary to social

cleaned screen

verizon cs said case might be issue but had no answer and they sold me the phone.

just keep hitting icon and finally change or i just try later
older model but new when purchased, model unknown

Hello. There's a lot there we should be able to help with.
Do you have a case on the phone with a magnetic clasp.
If you go to the Settings (gear wheel icon) scroll down to About Phone there may be a model name/number there.

Is it only the lower part of the screen where the icons are not responding to touch.
You can open the Phone app when you want to make a call but you usually cannot bring up or call a contact.

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