[AC Question]

I got my new Oneplus 3 today, but as I was trying to download certain apps (PvZ: Heroes, Whatsapp, and I'm assuming some more that I haven't tried yet), I would get the error "'App Name' can't be downloaded. Try again, and if the problem continues, get help troubleshooting. (Error code: 497)." For some apps (PvZ) the error pops up before it even starts loading the download. For others (Whatsapp), the download is mid-finished when it suddenly pops up and stops it from completing.

I tried downloading the same apps on my old phone (Samsung Galaxy Grand Prime), and even though I *already* had some of them installed, I couldn't update them. I tried on my friend's phone (Sony something), and it worked just fine.

I've tried looking online, but the only answers that I can find are "Uninstall updates for Play Store" or "Reset your phone to factory settings". I've done both of those things. My phone was in its factory settings literally half a day ago. What is happening, and how do I fix it ASAP? Also, why did it suddenly start happening on my old phone too?

[Tim1954]

Sounds like you've tried the standard things. Do you have these apps on your sd card or device? If they are on the card, try unmount the sd card, take it out and try to install the app (thus forcing it to install to device)...

[blademagic]

Hi, I made an account so that I could reply to this. Oneplus 3 doesn't have an SD card slot. I've also tried calling Google Support, and they couldn't fix it either. Seriously, what is wrong?