Why are my Menu / Power buttons not working?

[AC Question]

Hello everyone,

I own a Samsung Core Prime G360 and this morning my power and menu buttons stopped working. Power button works great while I am trying to restart the phone but the Menu button works and then it doesn't, at it's been like this for hours.
I hope someone has some advice that could help, I don't know much about phones so please ask for more info if you have to!

 

[Rukbat]

Turn the phone off, remove the battery, hold Volume Down/Home//Power buttons for about 10 seconds. Replace the battery and see if it works.

If it doesn't, it could be intermittent malfunctions of the buttons, and the phone would have to go into a repair shop.