my brand new tablet wont let me download anything help please

[AC Question]

i just got this tablet an 1 hr ago and we tried everything to get it to download but it wont it wont even update.we tried clearing it off like data an cache an restarted help please

 

[ManiacJoe]

What version of android is it running?
Does it see your wifi router?
Can you browse the internet using a web browser app?