My android tablet wont download from google play

[AC Question]

I just bought a brand new Android acer tablet for my daughter for christmas
and ive done all the steps and even factory resetting it and gone thru calling google play tecnical support even acer tec support gone thru them For almost two hours .

My daughter hasnt even used it yet and i dont know what to do im getting so frusterated nothing will work , Does any one know what i can do please i really need to get this fixed asap . My daughter is devasted. Thanks

 

[TechNut79]

The obvious question is did you login to a Google account when the device was set up? Also, this device has the Google Play store installed on it? I know those are questions you've probably been asked and answered several times already. If yes to both then we'll know which direction to go next.