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  1. AC Question's Avatar
    i have a one plus 3, android 7.0, and am constantly muting phone calls with my cheek. is there a way to remove the mute button or move it? didnt have this problem on my last phone. i try to keep my face away from the screen but sometimes forget
    02-20-2017 06:00 PM
  2. Tim1954's Avatar
    I wonder if the proximity sensor is faulty. Dial *#0*# and you should get the service screen. You can check the sensor there...
    Laura Knotek and B. Diddy like this.
    02-20-2017 06:51 PM
  3. B. Diddy's Avatar
    Welcome to Android Central! I agree with Tim1954. The phone's screen should turn off automatically on a call when you hold it up against your ear, in order to prevent this exact problem.
    02-20-2017 10:28 PM
  4. dschmalbach's Avatar
    I wonder if the proximity sensor is faulty. Dial *#0*# and you should get the service screen. You can check the sensor there...
    07-10-2018 10:24 PM
  5. dschmalbach's Avatar
    I tried to dial *#0*# and all I get is an error recorded message from Verizon. Is there any other way to check this? This is extremely!!!!!!annoying. It happens to me all the time. Thanks debi
    07-10-2018 10:25 PM
  6. Tim1954's Avatar
    Hmmm.. You don't press the green phone icon after putting in *# 0*# I assume.... Some service providers do block this function I believe..
    It should come up with this screen, or very similar..
    Attached Thumbnails Accidentally mute phone calls with face-screenshot_20180718-111201_hwmoduletest.jpg  
    07-17-2018 08:15 PM
  7. Mike Dee's Avatar
    Hmmm.. You don't press the green phone icon after putting in *# 0*# I assume.... Some service providers do block this function I believe..
    It should come up with this screen, or very similar..
    That normally doesn't work with Verizon.
    07-17-2018 08:35 PM
  8. Tim1954's Avatar
    Aha, they must disable... Unfortunate...
    07-18-2018 08:07 PM

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