1. AC Question's Avatar
    Since the latest update, I am unable to use the "messages" app. When opened up, it's frozen. After a few seconds, it crashes to the home screen. I am thus unable to check any sms. Any other way to fix this, than to install an app to replace "messages" and go through a whole backup, as the samsung support suggested?
    03-08-2017 10:12 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! First, go to the App Manager, select the Messages app, and Clear Cache. If that doesn't help, then try clearing the system cache partition: ​https://support.t-mobile.com/docs/DOC-30240
    03-08-2017 02:10 PM

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