03-19-2017 12:27 PM
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  1. AC Question's Avatar
    AC Question
    I have samsung j5 and latest software. I get message "unfortunately radio has stopped working". What can i do? I would hate to try factory reset...
    03-19-2017 10:43 AM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! Go to the App Manager, and look for the Radio app. You might have to tap Menu>Show System in the App Manager to find it. Then Clear Cache/Data, and see if the problem persists.

    If it does persist, then see if a reboot helps. The next step would be cache partition wipe: SAMSUNG J500F Galaxy J5 - Recovery Mode - HardReset.info
    03-19-2017 12:27 PM
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