03-19-2017 12:16 PM
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  1. AC Question's Avatar
    AC Question
    when i try to turn it off, the cellphone shuts down and resets...when the phone is turned on again, the bluetooth is still ON... and the phone gives a message "SD CARD MISSING." i tried hard reset but the problem goes back whgen Google is accessed...Please help...tnx..
    03-19-2017 11:15 AM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! Try booting into Safe Mode, which temporarily disables all 3rd party apps. On most Android devices, while powered on, press and hold Power until the Power Off menu appears. Press and hold the Power Off selection until the Safe Mode prompt appears. Tap OK.

    If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears. If the problem persists in Safe Mode, then it's more likely to be a hardware or firmware problem.
    03-19-2017 12:16 PM
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